Orchard Professional Solutions Ltd are working with a recovery company based in the Beverley area they are looking for an experienced call handler or a control room operator
Requirements:
* Distributing and managing team and individual’s workload
* The role will be engaged in accepting roadside incidents from a multitude of motoring organisations, members of the public and local government authorities including Humberside Police and National Highways.
* You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.
* Main contact on telephone and online for clients and the team out in the field
* Provide continuous support to the team
* General administration duties such as Filing, Invoicing, Ordering
* Good geographical knowledge
* Need to pass a poilce vetting level 2 (company pays for this)
Experince:
* Excellent level of IT literacy, both Microsoft Office packages and the confidence to learn bespoke software and processes.
* Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team.
* Awareness and understanding of health and safety requirements.
* Ideally from a call centre/customer service/roadside recovery background
* Are enthusiasti...