Sales Trainer - Contact Centre - Brentwood
We are currently recruiting for a passionate and experienced Sales Trainer to join a dynamic and growing organisation. This is a fantastic opportunity for someone with a background in sales training, enablement or contact centre management to play a vital role in enhancing sales performance and delivering a best-in-class experience. Working as part of a small, specialised team, you'll design, deliver, and continuously improve training and coaching programmes across the organisation's contact centres. You'll be instrumental in helping sales agents meet both customer care and commercial goals while maintaining compliance and ethical standards.
Key Responsibilities:
1. Design and deliver engaging sales training for new starters and existing staff using established training processes.
2. Facilitate onboarding sessions to provide foundational understanding of products, compliance, and systems.
3. Develop training content aligned with healthcare regulations and internal quality standards.
4. Deliver one-on-one and group coaching to drive performance and support personal development.
5. Provide actionable feedback through call listening (live or recorded).
6. Update training materials in response to changes in regulation, services or internal strategy.
7. Design and implement assessments to measure training effectiveness and kno...