Service Desk Engineer
Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full‑Time Hybrid working – 2 days in office after induction
Are you a tech‑savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast‑paced support environment, we want to hear from you.
What You’ll Be Doing:
* Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
* Troubleshooting and resolving hardware, software, and network issues.
* Managing Microsoft 365, Active Directory, and Windows environments.
* Logging, prioritising, and escalating tickets as needed.
* Ensuring excellent customer service and technical support.
What We’re Looking For:
* Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
* Strong troubleshooting and problem‑solving skills.
* Excellent communication and customer service abilities.
* Experience in an IT support/helpdesk/service desk environment.
* Knowledge of networking, remote desktop support, and IT security is a plus!
Why Join our client?
* 🚀 Career growth opportunities & training support.
* 💡 Work in a collaborative and friendly team environment.
* 🏡 Hybrid working options available.
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