Research reporting analyst customer experience

18 months Fixed Term Contract - Clientside/Inhouse opportunity!


📊 Join a Team Where Data Meets Real-World Impact


Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance.


We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.


💡 Why This Role Stands Out

You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.


🔍 What You’ll Be Doing

* Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
* Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
* Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
* Present your findings to senior stakeholders—including executives and board-level leaders
* Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities


👀 What We’re Looking For

* 3+ years’ experience in market research or data analysis
* Skilled in customer satisfaction survey analysis (quant and text)
* Proficient in Power BI, R or Python
* Strong communication skills—able to explain data to non-technical audiences
* Organised, curious, and comfortable working independently


🎁 What You’ll Get

* A 50/50 balance of structured reporting and exploratory insight work
* Regular exposure to high-level strategic discussions
* Flexibility, autonomy, and a supportive, insight-driven culture
* The chance to make your mark in a complex, high-impact service environment

🚀

If you're ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.

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