Workplace experience ambassador / facility coordinator

Hiring: Workplace Experience Ambassador / Facility Coordinator

Location: Manchester, UK

Contract: 11 months (potential to be extended or converted to permanent)

Job Type: Onsite

Notice Period: 2 weeks

Working Hours: 16 hours per week

Schedule: Monday – Thursday, 9:30 AM – 12:30 PM (3–3.5 hours per day, flexible)

Experience Required: 1+ years

Role Overview

We are seeking a proactive and professional Workplace Experience Ambassador to support day-to-day facilities management and front-of-house operations in Manchester. This role focuses on delivering a positive and seamless workplace experience for employees, visitors, and senior stakeholders.

Key Responsibilities

• Deliver excellent customer service to all internal and external visitors
• Manage front-of-house services and respond to incoming queries efficiently
• Support and coordinate meeting rooms and event setups, including arranging furniture, signage, and equipment
• Maintain accurate records of room bookings and event calendars
• Assist with general facilities operations as required
• Take ownership of daily coordination with the landlord

Skills and Experience

• Previous experience in a customer-facing role, with confidence interacting with senior stakeholders
• Understanding of building or facilities operations
• Professional, presentable, courteous, and approachable demeanor
• Proactive mindset with the ability to thrive in a fast-paced environment
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively as part of a team
• Basic proficiency with PC systems and workplace tools

Qualifications

• High school diploma or equivalent
• 1–2 years of relevant experience
• Background in reception, concierge, hospitality, or similar roles preferred