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Job description
Permanent, Full Time. Please note that this role is not open to job share/part time working.
Location: This position is open to offer and/or home working. When service needs arise, you will be expected to work in City Hall as required.
Bristol City Council is seeking two Senior Application Support Officers. There are two separate posts available. One role will focus on Revenues and the other on Benefits. Please specify in your application whether you are applying for the Revenues or Benefits post. The roles are responsible for providing reliable, effective application support for the core systems used within the Revenues and Benefits service areas.
This is an exciting opportunity for experienced application support professionals looking to take the next step into a supervisory role within a large and complex organisation, supporting high‑profile services that make a real difference to Bristols communities.
Reporting to the Application Support Lead, you will supervise a team of Application Support Officers and Assistants, overseeing the day‑to‑day management of incidents and service requests. You will act as a subject matter expert for Revenues or Benefits, supporting critical processes across Council Tax, Business Rates, Bristol Improvement Districts billing and recovery or Council Tax Reduction and Housing Benefit.
You will be highly motivated and organised, juggling many demands on your time to meet tight deadlines. This position will be a great opportunity to further develop your coaching and mentoring skills as you support team members with the more complex incident resolution.
You will assist in planning and lead on implementing change for Revenues or Benefits applications, enhancements, upgrades and testing, and work closely with suppliers and business stakeholders to minimise service disruption and drive continuous improvement.
You will work as part of a supportive, collaborative team and bring proven experience of working accurately when handling detailed and sensitive information.
Please note some out of hours working (mainly weekends) throughout the year is expected for these posts.
Please note that this role is subject to a Basic DBS check.
We are unable to offer visa sponsorship for this role.
We are a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. Well make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
If you like to discuss the role, please contact Michelle Edmonds (Application Support Lead) at michelle.edmonds@bristol.gov.uk for an informal chat.
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