Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingborough
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Join our community: For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring: These are the essential requirements you need to be successful in this role:
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
* A real desire to go above-and-beyond for customers
* Effective teamwork skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What else you need to know:
* This is a full-time permanent branch-based role, working across Monday to Saturday from 8:00am – 6:00pm
* The role is based between Wellingborough and Kettering Branches
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.
How We’ll Reward You
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
* £500 annual cash allowance to spend on our benefits
* 25 days’ holiday plus bank holidays (26 after 5 years), with option to purchase up to 5 days per year
* Discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Free access to digital health services, including GP
* Wellbeing apps and online classes
* 8% pension contribution from Santander (up to 12.5% if you contribute)
* Company-funded death-in-service and income protection insurance, discounted life assurance options
* Support for charitable giving and community partnerships
* Share plans and 24/7 online employee discount platform
* Access to staff versions of Santander products with no fees and other discounts
Right to work in the UK
All roles require the right to work in the UK. If you require a visa or permit, this will not affect the decision to progress. If you do not have the right to work, Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If we can assist you during the recruitment process (e.g., in alternate formats or with additional help), contact resourcing@santander.co.uk.
Additional Information
We welcome applications with awareness that relocation packages may not be available. Santander will cover mandatory government fees for visa sponsorship as required; you may be liable for personal relocation costs.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales, Public Relations, and Customer Service
Raunds, England, United Kingdom
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