We’re seeking an experienced and motivated Reception Manager who has to lead the front-of-house and reception team in Eastleigh. You’ll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast paced environment delivering a first-class service. Salary: Up to £35,000 per year Hours: Full-time Location: Eastleigh What you’ll do Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors. Manage reception rotas, performance, and training, fostering a positive and supportive team culture. Oversee reception desks across multiple areas, ensuring consistent service standards are met. Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times. Maintain accurate patient administration systems, including appointment bookings, referrals, and records. Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally. Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency. Assist with basic financial and administrative tasks as required. Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs. Support continuous improvement across reception operations and contribute to developing best practice processes. Benefits 25 days annual leave plus 8 Bank Holidays Company pension scheme Employee discount Private medical insurance Supportive and friendly working environment Opportunities for professional growth and development If this sounds like your next opportunity, we’d love to hear from you — apply today