What you’ll be doing:
* Role modelling and coaching for high standards and efficiency across the whole food hall.
* Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
* Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great food manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPI's or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
* A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
* Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
* Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
* Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
* Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
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