Vertu Motors, Gateshead
Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £25,010.
As our Customer Service Coordinator your main tasks and responsibilities will be:
* Deal directly with customers either by telephone, electronically or face to face.
* Respond promptly to customer inquiries by phone and email.
* Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues.
* Perform customer contact details Verifications.
* Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Communicate and coordinate with internal departments and dealerships.
* Follow up on customer interaction
* Provide feedback on the efficiency of the customer service process.
* Contact customers to respond to inquiries or to notify them of complaint reference details as required.
* Refer unresolved customer grievances to designated regional managers/directors for further investigation.
For this role we are looki...