Join to apply for the Revenues and Benefits Apprentice role at Norwich City Council
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Join to apply for the Revenues and Benefits Apprentice role at Norwich City Council
This range is provided by Norwich City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We have an exciting opportunity for two motivated and enthusiastic individuals to join our Revenues and Benefits team. If you are looking for an opportunity to make a real difference to the lives of the residents of the Norwich City Council and develop a rewarding career, we would love to hear from you!
Successful candidates will deal with all aspects of Council Tax, Benefits and Business Rates working in accordance with statutory regulations and/or discretionary policies.
Job Description
The role will be varied as you will be dealing with a wide variety of people and ICT systems, being responsible for data input and the processing of information, providing advice and ensuring residents receive accurate bills and correct benefit payments.
Alongside your role in the Revenues and Benefits team you will be working to complete the Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship qualification through the Institute of Revenues, Rating and Valuation (IRRV). On successful completion of the apprenticeship, you will also be awarded the Certificate of Local Taxation, Revenues and Welfare Benefits (Tech IRRV).
The apprenticeship will take approximately 18 months to complete through a blended approach combining virtual training days, online webinars, work shadowing and workplace mentoring.
Upon successful completion of the apprenticeship, there may be an opportunity to secure permanent employment in the Revenues and Benefits team.
Responsibilities
You will assist with the accurate billing, collection, and recovery of council tax, business rates, and the BID levy; reconciling accounts and understanding transaction postings, discounts, exemptions, and premiums; and making payment arrangements based on the ability to pay.
You will support the accurate processing and payment of housing benefits and council tax support, with an understanding of Universal Credit.
You will be dealing with customers, their representatives, and other stakeholders by providing clear and accurate information and advice, maintaining appropriate communication (e.g. email, letter, telephone), and answering customer enquiries via email, phone, and face to face.
Skills Required
Have A ‘can-do’ attitude and eager to learn.
Have the ability to work accurately and quickly with high attention to detail.
Have excellent communication skills.
Be good with numbers and proficient in the use of ICT systems
Educational Requirements
You will have a good standard of education to GCSE level including minimum Grade C/ 4 in English and Mathematics or equivalent, if you are under 19 years of age and don’t have the above, you will be required to undertake the functional skills qualification and will be required to undertake courses in Maths and English, which you can undertake at the same tim
If you are aged 19 and over, you do not require any qualifications to undertake the apprenticeship.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
* All employees are eligible to join the Local Government Pension Scheme (LGPS)
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Accounting/Auditing and Finance
* Industries
Government Administration
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