Job Title: Renewals and Customer Service Representative
Location: Liverpool, Hybrid
Salary: GBP25,877 to GBP27,515 Plus up to GBP2,000 performance related bonus per annum, once established within your role.
Job Type: Permanent, Full Time
Working hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three:week rolling rota, including 1 in 3 Saturdays
The Insurance Renewals Agent role is a fast:paced, customer focused sales position, working in a friendly, target:driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing
* Quoting and closing new business enquiries
* Building and maintaining long:standing client relationships
* Amending customer policies, payments and schedules
* Retaining existing clients at renewal
* Supporting customers with existing policy amendments
* Working towards individual and team targets
* Providing excellent rapport building skills
* Handling sensitive information and following data protection principles
* Adhering to strict FCA guidelines
* Providing a professional service and promoting our brand in a positive manner
What were looking for
* Somebody who will run through walls for our customers
* Prepared to challenge the status quo
* Be prepared to succeed together as a team player
* Smart decision maker
* Clear and effective communication skills
* Ability to assist with clients of all ages and backgrounds
* Excellent organisational skills and ability to prioritise work
* Strong literacy and numeracy skills
* Ability to develop relationships from scratch
* Excellent telephone manner
Grow with Acorn
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.
Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits:
* 35 days holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Recognition awards, social events and more
Our Commitment to our colleagues:
These arent just words : theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
* Mindful Employer
* Disability Confident Level 1 and 2
* Menopause Friendly accredited
* Armed Forces Covenant signatory
* Great Places to Work 2024/25
* Best Place to Work for Development
* Best Place to Work for Women
If youre looking for a company with a strong culture, real career progression, and a people:first approach : all rooted in the heart of Liverpool : Grow with Acorn.
A Few Things to Know Before You Apply
Were really excited that youre considering joining Acorn To help everything go smoothly, here are a couple of things to keep in mind:
Checks and Clearances
* All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until the