You will be supporting with a range of administrative tasks, including but not limited to, responding to client enquiries over the phone and sometimes by email, logging enquiries on our Charity Log (client management) system and carrying out client service review calls. Therefore, good IT skills would be helpful. Training is provided. Other tasks my include distributing posters in the local community, in order to promote our Service, sending out emails to wider networks and attending events with the coordinator.
You will be required to undertake induction training/update training/reading of policies.
What particular skills are needed for this role?
We ask that you are familiar with Microsoft Word, Excel, and Outlook for emails. You will also need to be confident on the telephone, and able to pay attention to detail when completing admin tasks.
What activities will the volunteer perform or take part in?
You may be asked to undertake simple research/gather information, make phone calls to clients, complete tasks in a timely manner, and potentially update records on our CRM system.
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