A position has arisen for a Contact Centre Administrator based in Reading. This role is Part Time (4 days a week), Monday to Thursday, 9am to 5pm. As a Contact Centre Administrator, you will support Porsche Retail Group's Customer Contact Advisor Team with administrative tasks. Our Contact Centre manages all vehicle service and maintenance bookings for the entire Porsche Retail Group.
This role is essential for the daily operations of the Contact Centre, ensuring smooth communication, accurate data management, and excellent service delivery to customers and internal teams. You will support the Team Manager and advisors, handle administrative tasks, and administer outbound predictive marketing for the Group.
Responsibilities
* Providing administrative support to the Contact Centre Team and Management
* Ensuring all customers receive a booking confirmation email
* Administering customer loan vehicles correctly
* Entering bookings into relevant systems accurately
* Filtering data in the marketing database to identify prospective service and MOT customers
* Updating and maintaining customer information in CRM and call management systems
* Maintaining accurate records and documentation in compliance with company policies
Minimum Qualifications
* Experience in a customer-focused administrative role
* Excellent organizational and time management skills
* Strong attention to detail and accuracy
* Confident communicator with good written and verbal skills
* Proficiency in MS Office (especially Excel and Outlook) and CRM systems
Preferred Qualifications
* Experience in a call centre environment
* Previous experience within a luxury retail brand
Porsche Retail Group is committed to diversity and equal opportunities. We believe diverse teams foster innovation and new ideas. We celebrate diversity and aim to create an inclusive company culture.
We Offer
* A part-time role working Monday to Thursday, 9am to 5pm
* Basic salary of £19,656 per annum
* Option of a VW Group Vehicle at preferential leasing rates
* 28 days holiday per year (including Bank Holidays), with extra for long service
* Discounts on various products and services, including high street brands, restaurants, gyms, and Porsche products
* Life Assurance
* DC Pension Scheme
* Employee Assistance Program for wellbeing support
* On-site heavily subsidized barista coffee bar and staff restaurant
* Free on-site parking
Location
Porsche Retail Group Head Office is located just off junction 12 of the M4, near a retail park, gym, petrol station, and furniture stores. The office features a subsidized restaurant, barista bar, and free parking.
About Porsche Retail Group
Headquartered in Reading with Porsche Cars GB Ltd, PRG is wholly owned by Porsche Germany. We operate Porsche Centres, Service Centres, and a Trade Parts Distribution Centre in London and the South-East. We embody the Porsche DNA, with a passion for sports cars, excellence, and innovation, providing top-quality service and facilities.
Applying
Please note that eRecruitSmart advertises this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for review by the Hiring Manager. Only apply if you consent to these terms. You must have eligibility to work in the UK. Ensure your CV includes your address and contact details. You may request a full job description during your interview if successful. We look forward to hearing from you!
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