A leading domestic kitchen appliance distributor and installation specialist is looking to recruit a Customer Service & Administration Coordinator to join their Castle Donington head office team. This is an excellent opportunity for someone with experience in a similar customer relations, coordination or administrative role who enjoys being at the centre of operations and supporting multiple stakeholders.
The business has over 20 years’ experience supplying the new-build housing market and is known for its focus on service, reliability and long-term relationships. They are part of a highly successful £1.3 billion UK group of companies and offer a supportive working environment where people are valued and encouraged to grow.
Role Responsibilities
* Build and maintain strong customer relationships, delivering a high standard of service
* Act as a key point of contact, handling incoming calls professionally and efficiently
* Accurately process orders and call‑offs, checking against quotes and documentation
* Liaise with site teams, suppliers and internal teams to resolve issues and maintain smooth operations
* Coordinate schedules, including booking work and monitoring stock levels
* Maintain and update customer files, schedules, quotes and key documentation
* Prepare credits and associated paperwork, ensuring accuracy and compliance
Rewards
As a Customer Service & Administration Coordinator, you will receive:
* A starting salary between £27,000 – £30,000
* Uncapped annual profit share bonus
* A supportive, team‑focused working environment
* Training and resources to help you succeed in the role
* Opportunities for long‑term development within a growing business
* A stable, office‑based role at the company’s Castle Donington head office
Requirements
To be successful in this Customer Service & Administration Coordinator role, you should have:
* Existing experience within a customer service, administration or coordination‑based role
* Strong organisational and time‑management skills
* Excellent communication and interpersonal abilities
* Confidence working with multiple internal and external stakeholders
* A positive, proactive attitude and strong attention to detail
Think you have what it takes? Apply today to find out more.
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