Overview
Reference
IR15 Salary
£27,000 - £30,000/annum Job Location
- United Kingdom -- England -- North East England -- Northumberland -- Morpeth Job Type
Permanent Posted
Thursday, October 16, 2025
Customer Services Co-ordinator
Location: Morpeth
Salary: £27,000 – £30,000 per annum
Hours: Full-time, Permanent
Working Hours: Monday to Thursday, 8:45am – 4:45pm; Friday, 8:00am – 2:45pm
Start Date: Immediate start available
We are seeking a Customer Services Co-ordinator to join a small, friendly team within a busy manufacturing environment. This is a permanent, full-time position that offers variety, responsibility, and the opportunity to build strong relationships with both customers and internal teams.
Key Responsibilities:
1. Act as the first point of contact for customer enquiries and orders
2. Input orders accurately into the ERP system and provide regular progress updates
3. Liaise with production and dispatch to meet customer delivery expectations
4. Work with the Sales Manager to prepare and send customer quotations
5. Set up new customer accounts and manage ongoing price updates
6. Handle and triage technical queries, escalating where appropriate
7. Lead the in-house generation of export documentation including certificates of origin and movement certificates
8. Participate in change order processes and support project management activities
9. Communicate professionally and clearly, including during difficult conversations
10. Support the business in meeting regulatory, compliance, and customer service standards
Candidate Requirements:
11. Confident and professional communication skills
12. Able to handle challenging conversations and problem-solve effectively
13. Organised and methodical, with strong attention to detail
14. Comfortable prioritising multiple tasks in a fast-paced environment
15. Proficient in Microsoft Office, especially Word and Excel
16. Experience with ERP systems (e.g. Oracle) is beneficial but not essential
17. Previous experience in a customer-facing role is desirable
Benefits Include:
18. Company pension scheme
19. Discretionary annual bonus and Christmas bonus
20. Free on-site parking
21. Life assurance
22. Community volunteer programme
23. Regular team social events
If you enjoy working in a collaborative environment and are looking for a long-term role with variety and responsibility, we’d love to hear from you.
INDNC