Account Manager EMEA
Location: Remote – Based in the Netherlands, UK, or Germany
Reports to: Chief Revenue Officer
Are you a people person with a passion for customer success, account management and a talent for spotting opportunities? Do you thrive in a collaborative, fast-paced environment and enjoy making a real impact? At AIMMS, we are looking for an energetic and driven Account Manager EMEA to join our growing team.
About AIMMS
AIMMS is a leading platform for supply chain optimization and advanced data analytics, e.g., optimization. Our mission is to bring the power of prescriptive analytics to decision-makers around the world – empowering them to solve complex problems, drive change, and create better outcomes for their organizations and communities. With our technology and team, we help businesses navigate uncertainty and make smarter, data-driven decisions. This is achieved by two product lines:
* Prescriptive Analytics Platform (a.k.a. Optimization Tooling – OT) for building custom optimization applications;
* Supply Chain Navigator (SCN) with embedded Transport Navigator (TN), a ready-to-use, configurable SaaS solution built on top of OT for supply chain network design as well as strategic and tactical planning. Both SCN and TN provide an easy-to-use GUI and supply chain analytics targeted at non-advanced users, specifically supply chain practitioners.
With the recent acquisition by GRO Capital, a high-performing European private equity firm, we are poised for accelerated growth and market expansion based on a 5-year strategy.
While the business will evolve and change over time, we stay centered on our 4 core values: Integrity, Care, Open, and Ambition.
Your role as an Account Manager EMEA
As an Account Manager EMEA at AIMMS, your focus is on building long-term relationships with our existing customers and ensuring they get the most value out of our solutions. You’ll be the go-to person for a portfolio of accounts, working closely with them to understand their needs, support their success, and identify growth opportunities. You’ll collaborate with our presales, marketing, and customer service teams to help clients thrive—and to drive up- and cross-sell efforts across your accounts.
You will:
* Be the trusted advisor for your portfolio of clients – many of them Fortune 500 companies –, ensuring high levels of satisfaction and engagement
* Proactively identify opportunities for expansion and renewal
* Work closely with presales and marketing to position new solutions and realize up- and cross-selling opportunities
* Build strong internal relationships to drive collaboration and customer-centric thinking
* Maintain a pulse on customer health and take action to mitigate risks early
* Represent the voice of the clients within AIMMS, ensuring their feedback and needs are heard by providing management with reports on customer requirements, problems, interests, competitive activities, and potential for new products and services
* Maintain CRM with up-to-date information and provide management with well-informed forecasts
* Keep abreast of best practices, competitive threats and developments in AIMMS's solution space
* Continuously improve through both company and independent ongoing development and training
What we’re looking for
* An energetic self starter and go-getter, proactive and hands-on in pursuing customer success and growth
* An enterpreneurial and sociable team player with excellent interpersonal skills who enjoys working together and inspires those around them
* Passionate about customer success, with a natural ability to make clients feel heard, supported, and valued
* Comfortable building relationships across multiple departments and navigating stakeholder dynamics
* At least 6 years of experience in account management or a similar role in an enterprise B2B software environment. Familiarity with supply chain technology, optimization, machine learning, and/or industrial decision-making processes is a key requirement
* Skilled in spotting commercial opportunities and collaborating on sales strategies
* Professional fluency in English; proficiency in German or another widely spoken language is a plus
What we offer
* A flexible, remote-first role, based in the Netherlands, UK, or Germany
* Regular travel (several days per month) to our headquarters in the Netherlands and to visit clients across Europe
* A dynamic, purpose-driven environment with a supportive and international team
* Plenty of room for personal development, ownership, and making an impact
* A culture that values curiosity, transparency, and collaboration
* A total compensation package that reflects your seniority and impact