Redstone Commodity Search focus on offering 360° search solutions to the global commodities markets. With a competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages; Redstone Commodity Search can confidently offer you an edge in today’s volatile market.
Redstone Commodity Search are working with a leading soft commodities group is seeking a First Mile Digitisation Service Lead to oversee digital tool deployment and support across its origin operations. In this hands-on role, you will manage a small team providing training and first-line support, ensuring smooth adoption of tools used for First Mile data collection in cocoa, coffee, and cotton supply chains.
Key Responsibilities:
* Lead user support and training for First Mile digital tools
* Act as the bridge between field teams and IT during testing and releases
* Monitor tool performance and user adoption, producing regular reports
* Oversee issue resolution and process improvement
* Coordinate closely with product, data, and transformation teams
* Travel to origin locations to support implementation and gather feedback
Requirements:
* Degree in a relevant field; MBA/Master’s a plus
* 5+ years managing software tools, ideally in soft commodities or rural settings
* Experience delivering training and coordinating releases
* Strong organisational and stakeholder management skills
* Willingness to travel regularly to field operations