The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all users with high standards of technical assistance and customer service.
Responsibilities include:
1. Delivering first and second line technical support for IT equipment and services.
2. Responding to and resolving IT incidents efficiently and professionally, with empathy for service users.
3. Diagnosing faults and providing fixes for hardware and software issues.
4. Installing, testing, and delivering IT hardware and software.
5. Updating IT support information systems, such as service desk and asset registers.
6. Assisting with staff moves and re-siting IT equipment.
7. Supporting updates of Windows PCs across the Trust.
8. Supporting senior staff in delivering IT support services.
9. Escalating incidents appropriately and supporting incident resolution.
10. Advising users on the safe use of IT equipment, in line with policies and procedures.
Qualifications and experience required:
* Practical experience supporting users in a medium to large organization.
* Good technical knowledge of IT hardware, such as PCs and printers.
* Understanding of Microsoft Operating Systems and applications.
* Proficiency in Microsoft Office and information resource utilization.
* Ability to diagnose and resolve non-routine IT faults using theoretical knowledge.
Desirable qualifications:
* MCSE
* Degree in a technical subject
At East Lancashire Hospitals NHS Trust, our vision is to provide safe, personal, and effective care. We serve over 600,000 people and employ over 9,500 staff, many of whom are internationally recognized.
We are part of One LSC, a collaborative partnership among five NHS Trusts in Lancashire and South Cumbria, aimed at delivering integrated services efficiently and effectively.
The Trust is committed to equal opportunities, diversity, and creating a safe working environment, including a 'Zero Tolerance' policy towards aggression, violence, bullying, and harassment. We welcome applications from all backgrounds, especially from underrepresented BAME communities, and are committed to accessible recruitment processes.
Please note:
* Salary is for full-time hours; pro-rata for part-time.
* Applications may close early if sufficient applications are received.
* Regularly check your email for updates regarding your application.
* Shortlisting is based on clear demonstration of the essential criteria.
DBS checks are required for certain roles, with costs deducted from salary or paid upfront, depending on the role. Applicants under 18 cannot be employed full-time unless in an apprenticeship. All staff must comply with infection prevention and control policies.
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