Arc Elevators is expanding, and we are looking to recruit a driven and organised Repairs Administrator to support our growing Repairs Department.
This is a key role focused heavily on preparing, assisting with, and managing repair quotations for our lift portfolio. You do not need previous lift industry quoting experience — full in-depth training will be provided.
If you already have experience with quoting, pricing, or admin within a technical/service environment, that will be a bonus. We are primarily looking for someone with the right attitude, accuracy, and willingness to learn.
About the Role
As a Repairs Administrator, you will be responsible for supporting the full quoting process — from logging engineer reports, gathering part prices, and preparing quotation documents, through to tracking quotes, updating customers, and ensuring PO's are received. This is a brilliant role for someone who enjoys structured admin, working with costs, and being involved in the day-to-day operations of a busy service department. This is also a fantastic starting point within the Lift Industry in terms of knowledge and long-term progression.
Key Responsibilities:
Quoting
* Assisting in preparing, drafting, and issuing repair quotations.
* Reviewing engineer repair notes and entering information into the system.
* Obtaining part prices and lead times from suppliers.
* Ensuring quotes are accurate, consistent, and completed within set timeframes.
* Updating quote logs and following up on outstanding customer responses.
* Supporting the Repairs Manager with the quoting workflow throughout the day.
Repairs Administrative Support
* Logging incoming repair requests and job recommendations.
* Maintaining clear and accurate job status information.
* Supporting scheduling, job booking, and communication with customers.
* Managing incoming phone calls and email enquiries professionally, and escalating correctly where required Purchase Orders & Invoicing Support
* Chasing and recording customer Purchase Orders.
* Ensuring PO's align with quotations before passing jobs for invoicing.
* Ensuring PO's are submitted, tracked and recorded for supplier quotations.
Required Skills & Experience Essential
* Strong attention to detail — accuracy is crucial for quoting.
* Good administrative and organisational skills.
* Confident communicator via phone and email.
* Comfortable working with numbers, costs, and structured information.
* Good working knowledge of Microsoft Office (Excel, Outlook, Word).
* Willing to be trained on the full quoting process.
Desirable
* Experience in a service, engineering, repairs, or maintenance industry.
* Previous experience with quoting, estimating, invoicing, or cost administration.
* Experience using a CRM or job-management system – BigChange Experience beneficial.
Personal Qualities
* Positive and proactive attitude.
* Eagerness to learn and develop new skills.
* Ability to handle a fast-paced environment.
* Strong team player who can also work independently.
What We Offer
* Full training on quoting and repairs processes.
* Opportunities for progression as the department grows.
* A supportive, friendly working environment.
* The chance to build a long-term career within a fast-growing lift company.
Job Types: Full-time, Permanent
Pay: From £24,420.00 per year
Benefits:
* Company pension
* On-site parking
* Sick pay
Language:
* English (required)
Work Location: In person