Summary
Digital, Data and Technology (DDaT) Coordinator
Devon and Somerset Fire and Rescue Service have an opportunity for an experienced, enthusiastic Coordinatorto join our new forward-thinking Digital, Data and Technology department. You will join us on a permanent basis working 37 hours per week. In return, you will receive a competitive salary of £29,540 (grade 4) rising annually to £32,061 (gross) per annum. The role is based at our Service Headquarters in Exeter, but there will be some opportunity for home / flexible working to be agreed with the line manager.
Find out more
Main responsibilities and duties:
1. Operates as a generalist DDaT coordinator, providing accurate and relevant administrative advice, guidance, and management information to DDaT business partners and managers across the Service in a broad range of DDaT processes.
2. Supports the development and application of continuous improvement initiatives in line with the strategic direction of DDaT, working closely with team members to benefit both colleagues and stakeholders.
3. Manages various aspects of transactional DDaT services related to the digital and data lifecycle, utilising relevant DDaT systems and external platforms (e.g., ServiceNow, Office 365, or similar systems) for tasks such as preparing documents and managing communications for digital changes.
4. Handles day-to-day DDaT queries, providing advice in line with current policies, procedures, and best practices.
5. Coordinates IT-related administrative tasks, including scheduling meetings, documenting processes, managing IT support tickets, and maintaining regular communication with internal and external stakeholders.
6. Builds and maintains effective stakeholder relationships with managers, colleagues, business partners, and promotes positive digital engagement with employees.
7. Provides professional customer service and collaborates with stakeholders across the Service, as well as external agencies and third-party contacts when necessary.
8. Assists with management information and data analytics to support key business areas such as presence management, workforce planning, and process optimisation, ensuring the accurate tracking of digital assets and services.
9. Provides administrative support for the overall DDaT function, including general processes, system updates, and casework, such as note-taking during digital, data, and technology-related hearings.
10. Ensures all tasks are performed in a safe and diligent manner in line with Health and Safety policies and relevant legislation.
11. Oversees the tracking, auditing, and management of IT assets, ensuring accurate records of hardware, software licenses, and digital tools. Coordinates with relevant teams to ensure timely renewals, updates, or decommissioning of digital assets, and supports compliance with organisational policies.
12. Actively demonstrates and promotes the Service’s core values and code of ethics in daily practice.
13. Supports other team members with additional administrative duties as required, commensurate with the role's grade.
How to apply
Closing Date: 2359hrs 9th November 2025
You will be required to complete an application form and submit a document detailing how you meet the following essential criteria taken from the person specification for the role.
14. Excellent communication skills (written and verbal)
15. Experience of taking minutes or note taking during meetings
16. Experience of working in a busy environment with changing priorities
17. Proven organisational, time management and prioritisation skills
18. A flexible / adaptable approach with the ability to work efficiently and effectively, both independently and as a proactive team member.
To help you complete this part of the application form please find attached below the word document “Essential Criteria for completion – DDaT Coordinator” for you to download and complete with your evidence for the above criteria. You can then upload this document where requested when completing your application.
Please note the evidence that you upload to your application should not exceed 2000 words in total.
Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
19. We are proud to help
20. We are honest
21. We are respectful
22. We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.