We are looking for an Insurance Representative. If you have a talent for fact finding and asking the right questions to understand what is needed from our customers, then you’re the person we need!
The successful Insurance Representative should be a team player who can build great working relationships whilst able to think creatively about problems and overcoming them. The Ideal candidate will have a background in insurance with a positive, can-do attitude to achieve our ambitions of reducing aged debt & unallocated cash.
A bit about the job:
Within this role the successful candidate will have a range of tasks to complete on a day-to-day basis and will be solely responsible for the following:
1. Developing excellent relationships with customers to ensure resolutions of queries within agreed timelines. Working collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recovery
2. Taking ownership of disputes and blockages with customers to ensure resolution within SLA.
3. Daily communication with customers, raising non-payment queries for a variation of insurance policies
4. Weekly query management analysis, reporting back to QMA Manager
5. Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, a...