Job summary
To provide an efficient administration and reception service to the Emergency Department 24 hours a day, 7 days a week. It is essential that you are able to work as part of a team; also independently as during certain times cover reduces to one person at night. Welcome all patients and those accompanying them to the department in a professional manner, using excellent customer service skills. Record all necessary information fully and accurately using analytical judgement. To assist the staff of the Emergency Department in data collection and gathering reports for analysis and auditing purposes. Ensure the smooth running of the department for patients, visitors and staff. To work with staff of all disciplines on the trust and other hospital staff as necessary to ensure an efficient service. To work in line with Hospital and Unit policies and procedures and accept responsibility for other duties within the department as required. Be an integral member of the healthcare team contributing to the effectiveness and efficiency of the department.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport.
We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. Staff benefits include flexible working, support networks, and a strong focus on health and wellbeing to help our teams thrive.
Details
Date posted: 05 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£11.45 an hour per hour plus 12.07% WTD
Contract
Bank
Working pattern
Flexible working
Reference number
326-7551607- RH
Job locations
Surrey & Sussex Healthcare NHS Trust
Canada Avenue
REDHILL
RH1 5RH
Job description
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
Person Specification criteria Essential
* oEvidence of a good standard of written English appropriate to the role
* oA complete and accurate application
* oSuitability for role evidenced in supporting statement
* oEvidence of essential experience for role
* oMeet the essential education/qualifications required for the role
* oHold the necessary mandatory professional/clinical registration
* oEvidence of the Trust values and behaviours
* oEvidence of any other essential criteria outlined in the person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Surrey and Sussex Healthcare NHS Trust
Surrey & Sussex Healthcare NHS Trust
Canada Avenue
REDHILL
RH1 5RH
Employer's website
https://surreyandsussex.nhs.uk/
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