Join to apply for the Operator Account Validator (Ferry) role at The Scottish Government
Join to apply for the Operator Account Validator (Ferry) role at The Scottish Government
The Scottish Government provided pay range
This range is provided by The Scottish Government. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you have excellent attention to detail, excel skills and the confidence to advise and influence colleagues and stakeholders at all levels?
The post is based in Transport Scotland’s Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessible and Active Travel (BAAT) Directorate.
The Operator Account Validator has an important role in the Unit ensuring that:
* payments to ferry operators for concessionary travel schemes are made accurately and on time
* All necessary validation checks are complete, audit records adequately retained and discrepancies investigated and resolved on time
* Positive engagement occurs with operators in relation to their claims and payments.
You will report directly to the Operator Account Officer. Your responsibilities include working within a payment processing environment, analysing large volumes of data, and engaging with both internal and external stakeholders across a variety of tasks.
Responsibilities
* To analyse ferry claims for accuracy, utilising and interrogating available systems to validate claims for payment in accordance with scheme rules and to prepare reports where applicable.
* To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
* Engage with ferry operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
* Prepare, collate, analyse and present data in order to identify trends and process improvements to enable information management and decisions on service delivery
* The ability to respond quickly and accurately interpret and understand complex information from a diverse range of sources and communicate advice is important in this role
* Open and timely escalation and reporting of risk and control issues to management.
* Compliance with operational delivery and operational compliance policies and procedures, including legal requirements.
Qualifications
There are no formal qualifications for this post.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Technical / Professional Skills
* Data Insight - Working level
You can find out more about the skills required here: ODP competency framework
Behaviours
* Making Effective Decisions - Level 2
* Working Together - Level 2
* Delivering at Pace - Level 2
* Changing and Improving - Level 2
You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
If invited for further assessment, this will consist of an interview and job-related task (Excel task)
Assessments are scheduled for w/c 28 July 2025 however this may be subject to change.
Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.
Location
This post is based inGlasgow with hybrid working in line with current Transport Scotland policies. You will be expected to be office based twice per week, pro rata.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
For further information on the post please contact Gayle Dennis - gayle.dennis@transport.gov.scot
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Government Administration
Referrals increase your chances of interviewing at The Scottish Government by 2x
Sign in to set job alerts for “Operator” roles.
Wash Plant Operator- Monday-Friday 8.30-16.30 & every 3rd Saturday
Airdrie, Scotland, United Kingdom 3 days ago
Airdrie, Scotland, United Kingdom 1 week ago
Airdrie, Scotland, United Kingdom 1 hour ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Airdrie, Scotland, United Kingdom 2 weeks ago
Washplant Operator - Friday to Monday Shift
Airdrie, Scotland, United Kingdom 1 week ago
Cumbernauld, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 1 week ago
Cambuslang, Scotland, United Kingdom 1 week ago
Larkhall, Scotland, United Kingdom 1 day ago
Glasgow, Scotland, United Kingdom 3 days ago
Glasgow, Scotland, United Kingdom 4 weeks ago
Airdrie, Scotland, United Kingdom 1 week ago
Glasgow City, Scotland, United Kingdom 1 week ago
South Lanarkshire, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Renfrew, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 months ago
Cumbernauld, Scotland, United Kingdom 3 days ago
Cumbernauld, Scotland, United Kingdom 3 weeks ago
Glasgow, Scotland, United Kingdom 19 hours ago
South Lanarkshire, Scotland, United Kingdom 3 weeks ago
Glasgow City, Scotland, United Kingdom 3 weeks ago
Call Center Operator - Uncapped Commission
Coatbridge, Scotland, United Kingdom 1 day ago
Call Center Operator - Uncapped Commission
Bellshill, Scotland, United Kingdom 2 days ago
Hamilton, Scotland, United Kingdom 1 week ago
Call Center Operator - Uncapped Commission
Glasgow, Scotland, United Kingdom 1 day ago
Glasgow, Scotland, United Kingdom 1 month ago
Technical Apprentice Pre-registration Pharmacy Technician-Pharmacy Services-B4 Annex 21
Glasgow, Scotland, United Kingdom 19 hours ago
Maintenance Multi Skilled Technician Electrical
Glasgow, Scotland, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr