Overview
FRP is a leading national business advisory firm based in the UK with over 950 team members, including more than 100 partners. We specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we help clients navigate complex situations to create, preserve, and recover value. Our approach is honest, clear, and considered, delivering strategic solutions for a broad range of businesses.
Job Description
Location: Sheffield
Salary: Competitive + Bonus
Job Type: Full-Time
About The Role
We are looking for a proactive, confident, and results-driven Telesales Operative to join our small in-house team. The role primarily involves outbound calling to company directors to identify financial distress and qualify potential clients for consultation. Over time, you will have the opportunity to expand your responsibilities to include handling inbound enquiries via phone, email, and online chat.
No prior insolvency experience is required—full training will be provided—but experience in insolvency, a similar industry or telesales would be beneficial.
Key Responsibilities
* Outbound lead generation: Engage with company directors to assess potential financial or insolvency concerns.
* Fact-finding and qualification: Identify key issues and book qualified leads for consultations with our consultants.
* CRM management: Use Microsoft Dynamics CRM to log interactions and manage data efficiently.
* Inbound enquiry handling: As your experience grows, assist with inbound calls, emails, and live chat.
* Performance-driven environment: Work within a target-driven environment with clear performance incentives.
Qualifications
What we are looking for
* No insolvency experience needed: Full training provided, but a background in B2B sales, banking, finance, telesales, lead generation, or customer-focused roles is advantageous.
* Strong communication skills: Ability to engage senior decision-makers and maintain effective communication.
* High-volume efficiency: Comfortable handling a large volume of data and calls while maintaining accuracy and quality.
* Computer proficiency: Basic experience with CRM systems (or a willingness to learn), strong typing skills, and proficiency in basic applications such as Microsoft Outlook.
Additional Information
Our Values
* Straightforward: We provide clear, no-nonsense advice
* Confident: Our guidance is backed by expertise and evidence
* Pragmatic: We focus on practical solutions and tangible outcomes
* Real: We are professional yet approachable, understanding the challenges our clients face
Our Commitment to You and the Environment
At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all stakeholders—employees, clients, and local communities—while reducing our environmental impact. We strive to improve in all areas—people, clients, the planet, and governance. We are committed to fostering an inclusive, equitable, and diverse culture with an Equal Opportunities Policy. Recruitment and employment decisions are based on skills and experience regardless of ethnicity, race, sexual orientation, disability, or other protected characteristics. Our learning and development programmes invest in growing our employees’ careers, empowering them to reach their potential. We are committed to growing long-term relationships with clients and supporting their objectives, understanding that client sustainability contributes to our own.
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