About this role
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform that empowers everyday convenience. Whether it’s a Friday‑night feast, a post‑gym poke bowl, or groceries, our tech platform connects tens of millions of customers with hundreds of thousands of partners worldwide. This is a hybrid role: 3 days a week from our London office and 2 days working from home.
We are setting up a centralized Business Support organization to give visibility, structure, and a clear platform for prioritization and decision‑making for business issues and projects. Operating within the Order‑to‑Cash department, you will act as a key link between internal stakeholders, supporting the streams responsible for invoicing, platform payments, and collection processes, collaborating across teams to ensure we work together to deliver.
Responsibilities
* Support execution: coordinate and administer business support activities, operational improvements, and project‑related tasks.
* Troubleshoot issues: proactively identify, investigate, and resolve operational issues to ensure seamless day‑to‑day business continuity.
* Drive process efficiency: map out workflows and identify bottlenecks, aiming to make core processes leaner and faster.
* Elevate customer experience: refine operational touchpoints to step into our customers’ shoes and optimize their journey.
* Track & follow up: capture, structure, and track critical topics, actions, and decisions across the organization.
* Facilitate alignment: enable clear, timely communication between stakeholders to manage expectations and share key updates.
* Maintain momentum: prepare meeting agendas and minutes, track decisions, and coordinate reports and dashboards to drive excellence.
Qualifications
* Operational excellence mindset: passion for troubleshooting, fixing root causes, and making operational processes highly efficient.
* Customer‑centric focus: strong commitment to understanding internal and external partners to lift each other up and optimize journeys.
* Organizational mastery: highly organized and detail‑oriented with proven ability to manage multiple projects in a dynamic environment.
* Proactive ownership: strong sense of initiative, determination, and commitment to achieving goals while taking responsibility for outcomes.
* Stakeholder collaboration: excellent communication skills to align with diverse internal teams and simplify complex topics to create clarity.
* Language capabilities: professional fluency in English, with knowledge of German considered a strong plus for the role.
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