Location: Bradley Stoke
Salary: £27,500-£32,000
We are looking for an Account Manager to join our team in Bradley Stoke to manage high-value accounts with an emphasis on upselling and identifying opportunities within untapped areas. You will carry out regular account reviews, and act as a first point of contact for your customers, building strong business relationships to ensure that you are providing them with the right products for their needs. You will be following up targeted and smart marketing campaigns where you will track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
Key Responsibilities
* Build relationships based on regular contact with key decision makers within your high value client’s business, ensuring regular site visits.
* Net new logo through self generation leads.
* Deal with administration, focusing on customer retention.
* Ensure actions from calls are recorded and followed up in accordance with targets set.
* Work with other members of the business to recognise and address new business opportunities for existing clients.
* Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuring timely, effective, and professional resolution. Act as the primary point of contact for complex issues, coordinating cross-functional teams as needed to maintain high levels of client communication, satisfaction and trust.
* Keep active on social media and engage with marketing posts.
* Initiate customer meetings with decision makers for the Field Sales Executive (New Business) to present customer proposals and quotations (virtually or in person as appropriate).
* Provide accurate sales forecasting of anticipated sales and regular activity reporting.
* Manage and develop an account base of existing clients.
* Seek out new lead generation opportunities through referrals and introductions.
* Responsibility for account development plans.
* Support colleagues to ensure the business exceeds client’s expectations.
* Ensure best practice and procedures are followed to ensure professionalism is delivered at all times.
* Always deliver excellent customer service to existing and prospective clients.
* Keep abreast of industry and technology developments.
* Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.
* Apply THINK values at all times ensuring Teamwork, Honesty, Integrity, No-nonsense, Knowledgeable behaviours applied in everything you do.
Skills and Experience
* You will be a highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.
* Exceptional customer service skills.
* Skilled negotiator.
* Highly organised with an eye for detail.
* Ability to operate in a fast-paced environment.
* Ability, experience and interest in technology to allow for meaningful discussion with customers.
* Good understanding of social media to positively promote the business.
* Confident on the telephone and in online meetings via Teams/Zoom.
* Commercially minded with good business acumen.
Benefits
* 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
* Extra day off for your birthday
* Buy holiday scheme
* Employee Assistance Programme
* Free onsite parking
* Enhanced company sick pay
* Discounted retail vouchers
* Reduced gym membership
* Annual salary review
* SCG mobile benefit
* Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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