Customer Care Consultant Italian for Net-a-Porter based in London
Join to apply for the Customer Care Consultant Italian for Net-a-Porter based in London role at Mytheresa.
What You Will Do
* Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers.
* Assist German and Italian speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels.
* Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience.
* Adhere to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information.
* Maintain customer relationships, complete follow up as required to offer Customer Care support post-order.
* Customer‑centric approach required; highlight negative customer impacts.
* Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience.
* Collaborate professionally with internal colleagues and departments.
* Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism.
* Escalate potential complaints to your manager for support and efficient resolution.
Who You Are
* Previous experience in customer facing luxury sales and service, ideally in a contact centre environment.
* Native level proficiency in English and Italian (written and spoken), additional fluency in French, German or Spanish is a plus.
* Excellent communication skills, capable of building rapport with customers.
* Takes initiative, able to handle complex customer issues and adhere to customer data regulations.
* Proficient with Microsoft Office, displays strong computer and keyboard skills.
* Professional, well organized and a good team player - flexible, reliable and consistent.
* Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business.
* Excellent attention to detail, articulate with good spelling and grammar.
What We Offer
* Performance bonus schemes dependant on the type of role you are in.
* A pension that both you and the company contribute to.
* A portal with an array of discounts on things like theme park and cinema tickets.
* Our famous staff discount along with exclusive staff sales.
* Private healthcare for you and your family.
* A chance to be part of a fun and caring team that supports each other.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail Luxury Goods and Jewelry
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