PART TIME - 21 hrs
Working a mix of early and late shifts.
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
You will manage a team of support workers that work with our homeless young people between 16-25 years old in Portsmouth. You will love supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
MAIN RESPONSIBILITIES
* You will support your team to achieve their potential through regular staff supervision and coaching and support them with their workload where needed
* You will be involved in the recruitment of your team, including relief and volunteers and responsible for ensuring appropriate shift cover
* Attend relevant meetings regarding clients or with stakeholders/commissioners, where required
* Reports and data will need to be run and provided where required
* Ensure staff are supporting clients to address all issues leading to their homelessness i.e, substance use, mental health or debt and including improving practical skills in areas such as budgeting, shopping, cooking, housework, laundry, health & hygiene
* Work with external partners to maximise the opportunities available to clients so that they can resettle in the community
* Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises, the organisation and property
* Carry out quality checks on client records to ensure organisational standards are upheld
* Health & Safety checks will need to be carried out where required and ensure information is recorded accurately on internal systems in accordance with Health and Safety regulations and all policies and procedures
* Ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action
* Attend supervision, appraisal, training and meetings as directed which may be outside of your normal working pattern
* You will work flexibly across all areas of operation where required and prior notice given
* You will be part of the on–call service
* Any other reasonable task as requested by a member of staff
ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job)
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
* Clear verbal and written English and great communication skills
* Basic IT and keyboard skills
* Polite, assertive manner
* Passion for working in a client/customer facing role
* Have an interest and genuine concern for homelessness and related issues
* Experience of working in a residential or institutional or similar
* Knowledge of voluntary and statutory agencies
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.