Summary As part of the Westdale team, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. Successful apprentices may also have the opportunity for a full-time position upon completion of the apprenticeship programme Wage £13,741 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday. Rotating weekly shifts, aligned with practice operations. (surgery opening times 8am – 6.30pm) 35 hours a week Start date Monday 22 September 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work • Supporting patients face to face on the front reception desk and over the telephone • Welcoming patients and visitors, in person in a friendly and helpful manner • Referring patients • Provide administrative support to clinical team members • Entering information into patients records by computer • Ensuring correspondence, reports and results are filed promptly • To maintain a thorough knowledge of all Practice procedures • Participate fully as a team member sharing knowledge and information • Taking responsibility for maintaining own personal development • Maintaining confidentiality relating to patients, staff, visitors and practice business Where you'll work THE SURGERY 20-22 WESTDALE LANE GEDLING NOTTINGHAM NG4 3JA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider ACCESS TRAINING (EAST MIDLANDS) LTD Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace. Requirements Essential qualifications GCSE in: English (grade C/4) Maths (grade C/4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Team working Non judgemental Other requirements Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements. About this employer Westdale Lane Surgery is a friendly, forward-thinking GP practice based in Gedling, Nottingham. We pride ourselves on delivering high-quality, patient-centred care with a strong focus on digital innovation and accessibility. Our team is supported by modern systems including online triage and AI-powered clinical tools, helping us to provide efficient, responsive care to our local community. https://www.westdalelanesurgery.co.uk/ (opens in new tab) After this apprenticeship Potential full-time position within the practice. Ask a question The contact for this apprenticeship is: ACCESS TRAINING (EAST MIDLANDS) LTD The reference code for this apprenticeship is VAC1000335519.