Do you have a proven track record in obtaining and maintaining long-term key customers in the Arts & Crafts, Stationary and/or Toy space?
Do you have extensive knowledge and experience in selling into key art/ retail chains?
Can you proactively manage allocated accounts in order to achieve objectives & targets set?
Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a National Account Manager.
As National Account Manager you will be responsible for driving commercial performance within the Sales function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. A previous experience with stationery, arts and crafts or toys products is required.
Key Responsibilities
* Identifying pockets of growth for our brands.
* Growing the sales and profitability of our channels.
* Contributing, promoting and implementing the company’s strategy and the routes to market to meet our targets and grow our market share on key brands.
* Collaboration internally to ensure smooth implementation of new customer accounts.
* Maximising time spent with customers, ensuring leads are followed up promptly.
* Acquiring a thorough understanding of key customer needs and requirements.
* Effective strategic planning and forecasting.
* Negotiating customer pricing and trading terms and review ongoing in line with changing market conditions that impact costs.
* Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
* Confident in a customer-facing and account management role.
What are we looking for?
* Manage and grow the profitability of your portfolio
* Use data to drive decision-making and identify gaps, risks and opportunities.
* Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
* Produce reports, KPIs and forecasts for internal stakeholders and leadership.
* Collect and interpret market and performance data to inform strategy.
* Focus primarily on Key Accounts for the Traditional Retail and Stationery sectors.
* Promote our product portfolio using catalogues, digital tools and trade promotions.
* Maintain and grow relationships through meetings, calls and email engagement.
* Deliver insight-led presentations and recommendations to customers.
* Implement account and channel strategies aligned with margin and growth priorities.
* Use data to match products and brands to customer needs.
* Identify and pursue new business opportunities within your channel.
* Deliver accurate demand planning and reporting.
* Monitor performance vs budget and propose tactical actions when required.
* Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
* Manage credit notes, complaints and service issues efficiently.
* Liaise with internal teams to resolve problems and support customer expectations.
* Meet customers and deliver impactful insights and analysis.
* Share feedback with marketing, trade marketing and product teams.
Please contact Lewis Millican for further information.
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