Overview
Vertu Volkswagen Hereford has a fantastic opportunity for a Service Advisor to join our well established business. We are one of the largest Motor Retailers in the UK. The role offers a £30,000 basic salary plus company benefits.
The Service Advisor is a key relationship manager between the customer and the workshop, ensuring outstanding customer satisfaction. You will set customer expectations, keep in touch throughout the service or repair, upsell additional products, and follow up to confirm the customer is happy with the work carried out.
Previous customer-facing service experience is essential. Customer focus, relationship maintenance, and strong communication skills are important in a fast-paced environment with targets and deadlines. Previous experience in the role is beneficial but not essential.
Employment checks may include verification of recent employment, address, credit history and criminal record check.
We are committed to ongoing training and career development as part of our benefits.
Apply today to be considered for this vacancy.
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Location notices: Hereford, Burford, Worcester, Presteigne, Stretford, Tewkesbury, Cinderford, Gloucester, Ledon Bank, etc. (locations listed for context).
Responsibilities
* Act as the relationship manager between the customer and the workshop to ensure customer satisfaction.
* Set customer expectations and maintain communication throughout the service or repair process.
* Upsell additional products and follow up with customers after service.
* Work in a fast‑paced environment and meet targets and deadlines.
Qualifications
* Previous customer-facing service experience (essential).
* Strong customer focus, relationship maintenance, and communication skills.
* Ability to work in a fast-paced environment and meet targets; previous experience in the role is beneficial but not essential.
Benefits
* 25 days holiday rising with length of service plus bank holidays
* Access to online rewards platform with cash back and discounts
* Preferential service rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension
* Enhanced Maternity & Paternity
Additional information
We may conduct employment checks prior to starting, including verification of recent employment, address, credit history and criminal record check.
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