Job Description
Servicing Bath or Taunton (BA/TA Postcodes)
Field Technical Services Engineer - BA/TA postcodes
Based: Bath or Taunton
Department: ICT
Reporting to: Regional Service Manager
Contract: Permanent
This role is to provide technical field support to accounts in the Kyocera group.
Responsibilities:
1. Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs
2. Effectively investigate and rectify faults reported by KMDS and channel partner end users
3. Perform device installation routine maintenance and modifications/updates as required
4. Provide support during installations
5. Understand and be fully conversant with SLAs relating to assigned KMDS accounts
6. Understand solutions in use and be able to carry out basic fault finding
7. Back up colleagues when necessary – e.g., holiday, sickness, busy periods
8. Log call details using the call logging system within agreed timescales
9. Report reoccurring faults to enable proactive management of such faults
10. Share expertise and technical information with team members
11. Build relationships with key stakeholders within KMDS accounts at all times
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