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We’re recruiting for a Customer Experience Advisor to join our Retail Customer Services Team.
Our phone lines are open between 8am-7pm Monday - Friday (some areas of the business vary in hours, so you may work different hours). You’ll work 35 hours per week, combining 3 days from home and 2 days in our Cardiff office.
Our Customer Service teams are made up of professionals from diverse backgrounds including call centre, retail, hospitality, and sales.
Internally, this role may have a different title depending on the team. We’ll work with you to find the department that best suits your personality and strengths.
What you'll be doing:
* Working in a lively contact centre, answering inbound calls from customers
* Providing a first-class customer experience during every interaction
* Handling emotive calls with care, empathy, and resilience
* Supporting customers with accurate information on a right-first-time basis, ensuring understanding of next steps and effective communication
* Offering support and feedback to colleagues, fostering a motivated and collaborative culture
* Supporting vulnerable customers by considering their circumstances and needs, taking additional steps to assist them with Legal & General
Who we're looking for:
* People who love helping others, challenge positively, and act decisively
* Strong communication and administrative skills, with a passion for supporting customers
* Confidence in using a desktop or laptop and experienced in MS Office
Benefits include:
* Participation in our annual performance-related bonus and share schemes
* Generous pension contributions
* Life assurance
* Healthcare plan (permanent employees)
* At least 25 days holiday plus public holidays, increasing to 26 after 2 years
* Holiday buy and sell options
* Family leave policies
* Electric car scheme via salary sacrifice
* Employee discounts and redesigned, wellbeing-focused offices
Additional Information:
We aim to build a better society by investing in things that improve life for everyone.
Joining us means being part of an inclusive culture with opportunities for collaboration, development, and wellbeing. We support flexible working options and value strengths and potential over strict criteria.
At L&G, we believe in generating positive returns today while building a better future for all.
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