Join Our Team as a Retail Service Specialist!
Are you passionate about delivering exceptional customer service and ready to take your career to the next level? As a Retail Service Specialist, you will play a vital role in supporting our Store Manager and Assistant Managers in driving sales, enhancing customer experiences, and maintaining a vibrant store environment. This is your chance to shine and lead the team in their quest for excellence!
Bilingual candidates are encouraged to apply!
What You'll Do:
* Lead and inspire our store team to provide outstanding customer service to both retail and professional customers.
* Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs effectively.
* Manage phone inquiries in line with company policy, ensuring every call is answered promptly.
* Oversee the processing of online orders, transfers, and special orders, ensuring timely communication with customers.
* Handle returns and exchanges efficiently, ensuring a friendly experience for our customers.
* Ensure all merchandise is invoiced correctly before leaving the store.
* Communicate important messages and delegate merchandising tasks to team members.
* Ensure adherence to the posted work schedule and manage any deviations with approval.
* Perform essential store opening and closing duties, including securing the premises and managing cash deposits.
* Take on additional responsibilities as assigned.
Your Skills and Qualifications:
Required:
* Strong communication skills.
* Ability to obtain RSS Certification.
Desired:
* Retail sales experience, preferably in auto parts.
* Knowledge of automotive systems and repairs.
* ASE Certification.
* Fluency in multiple languages (Spanish is highly desired).
Why O'Reilly Auto Parts?
At O'Reilly Auto Parts, we believe in your potential! With a proven track record of growth and stability, we are committed to promoting from within. Join us and be part of a team that values your career development and success.
Your Total Compensation Package Includes:
* Competitive wages and paid time off.
* Stock Purchase Plan & 401k with employer contributions starting on day one.
* Comprehensive medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
* Health and wellbeing programs for team members.
* Tuition assistance programs to support your educational goals.
* Endless opportunities for career growth!
O'Reilly Auto Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require assistance during the application or employment process, please let us know your needs.