Job Description: The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues, guiding users through solutions, and ensuring all queries are resolved accurately and timeously. Key Responsibilities Provide prompt and professional technical support via phone, email, and chat Diagnose and troubleshoot software, hardware, and network connectivity issues Guide customers through step-by-step resolutions and product features Escalate complex issues to relevant teams and follow up to ensure resolution Maintain accurate records of all customer interactions Minimum Requirements 2–5 years experience in a Helpdesk environment (software troubleshooting essential) Excellent verbal and written communication skills Strong analytical and problem-solving abilities Previous customer service or technical support experience Familiarity with helpdesk systems and remote support tools Ability to work independently and collaborate within a team Employment Details Full-time, Permanent Salary: R12 000 – R13 000 per month (non-negotiable) Based in Kenilworth, Cape Town (must be able to commute) If you are ready to take the next step in your technical support career and grow within a supportive environment, submit your application today.