Job Overview
We have a key role for an enthusiastic, friendly and compassionate Lead Reception team member at our independent practice.
Your role would include:
* Managing the team at reception
* Organising regular meetings with your staff
* Ensuring customer care is given to the highest standards
* Dealing with any issues that may occur on a day-to-day basis
* Liasing with other teams within the practice to maintain good communication
* Creating a staff rota, and arranging holiday cove
* Health and Safety updated continually
Skills required for this role are as follows:
* Excellent communication skills face to face, by telephone and email as part of the customer journey
* Manage a busy diary, booking appointments and dealing with emergencies in an efficient and calm manner
* Accounting skills, cashing up, handling financial transactions and recovering outstanding balances
* Maintaining our Healthy Pet Club
* Computer literacy
* General housekeeping
* Stock control
* Experience in the insurance claims process
* Ability to remain calm in a high pressure, fast-paced environment
* Able to work on your own initiative and as part of a team
Previous experience in a busy customer facing environment is essential, preference will be shown to applicants with a veterinary background.
You must be able to commit to working 37.5 hours per week in a flexible working pattern which will include weekends.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person