Ready to find the right role for you?
Senior Service Coordinator (Transport)
Salary: Competitive plus company bonus & pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Derby
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you
* Eligible for an annual performance bonus
* 25 days of annual leave
* Access to our company pension scheme
* One paid day off each year to volunteer and support your community
* Ongoing training and development opportunities that allow you to reach your full potential
What you'll be doing
* Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first‑class customer experience.
* Responsible for day‑to‑day management of the service delivery, including the dynamic allocation of work to vehicles and routes.
* Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
* Upon drivers’ return to the depot, ensure that the debrief process is completed in line with business policy and procedure, with any necessary action or updates reported and escalated as required.
* Drive an engaged workforce with our frontline colleagues and support drivers, proactively acting on issues identified during the rounds.
What we're looking for
* Experience operating within a customer‑centric environment.
* Able to demonstrate a strong understanding of transport compliance and WTD.
* Good communication skills when interacting with people of all levels, specifically including drivers and frontline employees.
* Experience working within a similar environment in logistics/transport.
* Knowledge of operating other waste management facilities – desirable.
Equal Opportunity Employer
We are dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme and meet the minimum criteria for our roles. We are also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Job Posting End Date: 04‑11‑2025
#J-18808-Ljbffr