Salary: £32,000-£40,000 (depending on experience) Location: 24 The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU Contract: Full-time 37.5 hours per week, permanent upon completion of probationary period About Us At Welcomm Communications, were more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; were in the business of helping business connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business. We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2s Business Partner of the Year for six consecutive yearsan unprecedented accomplishment and we are committed to continuing this excellent service for our customers. Our core values drive everything we do: Trust (Integrity): We prioritise honesty, transparency, and ethical decision-making. Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities. People First: We value empathy, emotional intelligence, and prioritise building strong relationships. Collaboration: We foster inclusivity, strong communication, and work to break down silos. Role Purpose As an Account Development Manager, you are responsible for the proactive management of an allocated customer base of business with 10 employees. You will cultivate strong, long-term relationships through strategic engagement, ensuring customer needs are understood and addressed with tailored solutions. By identifying opportunities to expand the use of Welcomms products and services, you will drive account growth through upselling and cross selling, increasing monthly recurring revenue and contributing to the overall success of your base. Key Responsibilities Manage a portfolio of business customers with 10 employees, taking full ownership of customer relationships. Proactively engage customers in line with our contact strategy (calls every 3 months; meetings every 6 months), in person or via Microsoft Teams. Identify opportunities to increase recurring revenue by understanding customer challenges and aligning solutions accordingly. Work closely with Sales Admin to prepare accurate and timely quotations. Partner with product specialists to prepare for customer meetings and deliver high-quality solutions. Strengthen long-term relationships and position Welcomm as the preferred supplier. Prepare thoroughly for client meetings, ensuring solutions are tailored to each business. Negotiate and close opportunities in line with sales targets and company objectives. Collaborate with internal teams to ensure seamless service delivery and customer satisfaction. Maintain accurate records in our CRM system (Layer). Proactively identify new opportunities through referrals, research, and outreach. Drive results in line with Welcomms KPI expectations. Engage in training sessions (including CQMs). Education and Skills/Qualifications Proven track record in account management. (Preferred) B2B sales experience (Essential) Full, clean UK Driving Licence (Essential) Proficient in Microsoft Suite. (Essential) Face-2-Face customer sales experience. (Essential) Bachelors degree in a Business discipline (Beneficial but not required) Industry knowledge and experience with CRM systems (Beneficial but not required) What We Offer Company car OR car allowance. Quarterly paid commission structure (uncapped). 23 days annual leave Bank Holidays (Increases with length of service) Buy/Sell holiday scheme Employee recognition events, awards, and incentives. Paid volunteering day. Hybrid working (post onboarding period). Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP). (Post Probation) Retail and hospitality discounts through Perkbox. (Post Probation) Please Note We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self. We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs. Disclosure and barring (DBS) check As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees. You may also have experience in the following: Account Development Manager, Account Manager, Key Account Manager, Client Relationship Manager, Business Account Manager, Customer Success Manager (B2B), Strategic Account Manager REF-225 150