WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's \1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS\ \ No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal\. "To share the light and warmth of hospitality"\. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow\. Annual Salary ranging from £33,000 up to £33,500 A WORLD OF REWARDS Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career \ Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing \(https://cr\.hilton\.com\) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages \(subject to individual outlets\) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays \(increasing yearly to up to 33 days\) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long\-stay Guests, and others are in the hotel lobby\. What will I be doing? As a Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long\-stay Guests, and others are in the hotel lobby\. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long\-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc\. What are we looking for? Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector Good knowledge of Health and Safety and security procedures Calm, efficient and the ability to work well under pressure Excellent leadership skills and exceptional communication skills A passion for delivering exceptional levels of guest service Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector Experience in managing budgets, revenue proposals and forecasting results in a similar sized property It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous role as a senior supervisor or Duty Manager in a similar quality hotel A degree or diploma in Hotel Management or equivalent An in\-depth knowledge of the hotel, leisure or service sector EVERY JOB MAKES THE STAY\. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story\. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical\.That's why at Hilton, Every Job Makes the Stay\. Find out more about all our brands and hotels \ Hilton Brands | Global Hospitality Company \(https://www\.hilton\.com/en/corporate/\) Job: _Guest Services, Operations, and Front Office_ Title: _Duty Manager_ Location: _null_ Requisition ID: _HOT0BWF2_ EOE/AA/Disabled/Veterans