Job Title: Security Officer
Location: Probation Centre, Birmingham
Reports To: Security Supervisor / Site Manager
Job Purpose
To maintain a safe, secure, and controlled environment within the probation centre, ensuring the safety of staff, visitors and service users while protecting property and maintaining order.
Key Responsibilities
Access Control
Monitor and control entry and exit to the building
Verify identification and appointments
Conduct searches in line with policy
Prevent unauthorised access
Monitoring & Surveillance
Operate and monitor CCTV systems
Patrol internal and external areas
Observe waiting areas for signs of tension or risk
Identify and report suspicious activity
Incident Management
Respond promptly to alarms and emergencies
De‑escalate aggressive or confrontational situations
Liaise with police or emergency services when required
Complete detailed incident reports
Health & Safety
Support fire evacuation procedures
Ensure emergency exits are clear
Conduct routine safety checks
Safeguarding
Maintain professional boundaries
Report safeguarding concerns immediately
Support staff during high-risk appointments
Skills & Requirements
Valid SIA Licence (Door Supervisor or Security Guard)
Strong communication and conflict management skills
Ability to remain calm under pressure
Good report writing skills
Understanding of safeguarding principles
Working Conditions
May involve dealing with challenging behaviour
Shift work may be required
High level of vigilance and professionalism expected
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