Program Support Manager Vacancy details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries. Reference 2026-170576 Position description Domain Programs / Customer Relations Job field / Job profile Customer services and support - Program support & services management (PSSM) Job title Program Support Manager Employment type Permanent Professional category Professional, Engineer & Manager Part time / Full time Full-time Job description Program Support Manager Pitstone, Tring, Hertfordshire Benefits: Bonus, Excellent Pension, 33 Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future. We are looking for passionate individuals to join our Customer Support team as a Program Support Manager at our Pitstone site. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone and are proudly a Disability Confident Employer. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. We will consider all applicants who meet the minimum essential requirements regardless of their identity or background. Please let us know in your cover letter if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. We will make every effort to respond to your request for assistance as soon as possible - including guaranteed interviews under the Disability Confident Scheme for those that qualify. Your Role As Program Support Manager, you'll play a pivotal role in Safran Electrical & Power's vision to elevate customer satisfaction through operational excellence and contract management. Acting as a critical link between our teams and major Original Equipment (OE) customers, you'll oversee aftermarket support, ensuring contractual performance and supporting the profitable growth of our services. Key Responsibilities: - Oversee and deliver the execution of product support contracts, ensuring operational and financial targets for MRO, spares, and AOG inventory are achieved. - Manage budget definition for support activities and contribute to strategic development of new support/service business lines. - Lead negotiations of service contracts (PSA), price escalations, retrofit/repair services, and claims with OE clients. - Produce monthly KPI reports and conduct business reviews with customers. - Coordinate cross-functional teams and lead EIS plans for new products or contracts. - Manage technical issue resolution, documentation deliveries, and obsolescence management in partnership with customers. - Drive performance at repair stations, But what else? (benefits, specificities, etc.) Why Safran? - A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries. - Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. - Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further. - Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality. - A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence. Get involved: We also have a number of groups and forums onsite that you can get involved with, including Women at Safran, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs. Our Wellbeing Program in Pitstone aims to place employee wellbeing at the heart of our business, and we integrate it within all that we do. The program is made up of four wellbeing committees; Healthy Minds, Physical, Social & Financial. Our enhanced family friendly policies re-enforce our commitment to providing a workplace that is both diverse and inclusive. Candidate skills & requirements Job requirements - Ideally degree qualified in relevant area (Business/Engineering Sales) - Strong knowledge of aviation aftermarket activities - Strong MRO market knowledge - Strong organizational skills, pragmatic, dynamic and with strong skill for synthesis - Customer oriented and able to operate effectively in a high pressure environment and pressing customer deadlines - Ability to build strong relationships with both internal stakeholders and external customer - Strong negotiation, influencing and communication skills, sensitive to cultural issues when required - Capable of planning in due time and well ahead - Leading by example - Managing well under customer pressure - Financial acumen - understanding the key elements in building a profitable business case. - Willingness to travel for domestic and overseas business (30%) Position location Job location Europe, UK, England City (-ies) Westfield Road LU7 9GT Pitstone, Buckinghamshire