We have a unique opportunity available for a part-time Workshop Administrator to join our friendly Repairs team. Located in our Meadowhall Design Service Centre, you'll support our workshop performance by handling all administrative duties related to repairs. Additionally, you'll provide excellent customer service to stores by handling queries in a friendly, professional, and expedient manner, in line with current procedures.
Suitable candidates will be natural at dealing with administrative tasks and duties and able to deliver excellent customer service to our internal customers.
Typical duties:
1. To liaise with Jewellers regarding the allocation and completion of repairs.
2. To determine and respond appropriately to store needs using skilful questioning and call handling for both internal and external customers.
3. Use of RMS system to access and update information and complete tasks in response to customer needs.
4. Work collaboratively with colleagues and management towards resolving issues and improving service.
5. Adhere to internal repairs procedures and provide correct procedural instructions to stores.
6. Communicate effectively and liaise with internal and external suppliers.
7. Follow cost control and invoicing procedures to maintain margins.
8. Experience working in a customer service or repairs workshop environment is desirable.
9. Be computer literate.
10. Product knowledge of jewellery is desirable.
11. Possess effective communication skills.
12. Ability to multi-task and manage time proactively.
13. Work independently and on own initiative.
Signet is the name behind H. Samuel and Ernest Jones. With over 270 stores in the UK and Ireland, and as part of the world's largest retailer of diamond jewellery with approximately 2,800 stores, your career opportunities are vast.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.
We are passionate about our profession and committed to helping you realize your full potential. Join Signet Jewelers and enjoy these benefits:
* Competitive salary
* Generous discount of up to 30% off our products from day one
* Annual enhanced discount to celebrate your anniversary with us
* Retirement savings plans with flexible options
* Immediate life assurance from day one
* Minimum of 22 days holiday per year, increasing after one year of service
* Recognized qualifications, study support, and career progression opportunities
* Health and wellbeing schemes
* Financial wellbeing schemes
* Give As You Earn scheme to support causes close to your heart
* Exclusive discounts on groceries, travel, and leisure through Real Rewards
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