Role: Import Gateway Specialist – Airfreight Location: Hounslow TW4 Contract: Ongoing Temporary Hours: Monday to Friday, 9:00am – 6:00pm 40 hours per week Pay Rate:Role: Import Gateway Specialist – Airfreight Location: Hounslow TW4 Contract: Ongoing Temporary Hours: Monday to Friday, 9:00am – 6:00pm 40 hours per week Pay Rate: £13.80 per hourAbout the Role Centric Talent is currently recruiting for a skilled Air Import Gateway Operator to join our client’s team at their busy air operations centre in Hounslow. This is a fantastic opportunity to work within a fast-paced, global logistics environment.Our client is a leading provider of supply chain solutions, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They are committed to becoming a Top 5 global 3PL and place great value on empowering their people to deliver outstanding service.Role PurposeAs an Import Gateway Specialist, you will manage all aspects of airfreight import operations, ensuring shipments are handled efficiently, compliantly, and cost-effectively. You will work closely with airlines, customs authorities, and internal teams to deliver a high standard of service to customers.Key ResponsibilitiesImport Documentation & ComplianceReview and process import documentation, including Air Waybills, invoices, packing lists, and permitsPrepare and create ETSF records using the Descartes systemShipment CoordinationMonitor inbound shipments and arrange transfersEnsure timely delivery and update shipment statuses accurately in internal systemsStakeholder CommunicationLiaise with airlines, ground handlers, customs brokers, and internal departmentsProvide proactive updates to customers and resolve any operational issues efficientlyCost & Data ManagementRecord shipment costs and verify invoices for accuracyMaintain accurate records using systems such as CargoWiseQuality & Continuous ImprovementCarry out checks on cargo labelling and documentationIdentify opportunities to improve processes, efficiency, and complianceSkills & Experience RequiredPrevious experience in air imports/exports or a similar logistics role preferredStrong administrative and organisational skillsExcellent communication skillsProficiency in Microsoft Office applicationsAbility to work effectively in a fast-paced environmentStrong customer service focus