Head of Repairs and Voids Salary: £80,000 - £85,000 Based in Feltham, West London Closing date: Wednesday 4 June 2025 We are working with Lampton Services, a company wholly owned by the Borough of Hounslow to deliver responsive repairs, maintenance and refurbishments to the 16,000 council homes across Hounslow. It is an exciting time to join this forward-thinking organisation which is committed to maintaining excellent customer satisfaction rates whilst generating financial return to the council. About the role You will lead and manage the responsive repairs and empty homes teams to ensure high quality, efficient and customer-focused maintenance services, whilst optimising the turnaround time of empty homes. It is a busy, challenging yet rewarding role that is critical in maintaining the safety, habitability, and satisfaction of customers. Key Responsibilities include: Oversee the delivery of responsive repairs and maintenance services, ensuring compliance. Oversee the voids process to minimise void time and ensure properties meet required standards. Ensure a customer-focused approach to service delivery, addressing customer feedback promptly and effectively. Implement and monitor key performance indicators (KPIs) to measure and improve service delivery. Lead the responsive repairs, complex repairs and empty homes teams and manage external subcontractors and suppliers. Work to continuously improve productivity, service delivery and innovation of responsive repairs and empty homes services. Manage budgets and ensure financial accountability. You will need: Experience in leading and developing teams to achieve high performance. HND / Degree or equivalent OR experience in a construction related subject. IOSH or similar H&S qualification. Significant experience in managing responsive repairs and maintenance services within the social housing sector. Proven track record of managing voids and empty homes processes. Relevant experience leading multi-disciplinary teams (of 100 people) across multiple workstreams. Competence in asbestos. Solid understanding of regulatory requirements. Excellent leadership, communication, and organisational skills. Strong IT skills and demonstrable data analytics skills. Demonstrable commercial acumen and experience of managing budgets in range of £10-20m. Hold a Full UK Driving licence In return you will receive Competitive salary with annual pay review Hybrid working Generous holiday allowance Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Staff wellbeing perks Cycle to work and electric car salary sacrifice scheme Career Growth CPD training, structured development, and leadership opportunities Please apply with your CV and supporting statement before Wednesday 4 June 2025. Competitive salary with annual pay review Hybrid working 25 days holiday allowance plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive discounts with Lampton Rewards and EE mobile offers Staff wellbeing perks Cycle to work and electric car salary sacrifice scheme Career Growth CPD training, structured development, and leadership opportunities