Operations Support Administrator
Newcastle Upon Tyne
Full-Time, Permanent
If you’re administratively sharp, thrive in a fast-paced logistics environment, and enjoy being the person who keeps operations moving smoothly, this could be a great next step for you.
This role sits at the heart of the Freight Desk, supporting day-to-day operational and administrative activity. You’ll help manage freight movements, coordinate transport requirements, support customs processes, and keep communication flowing across carriers, customers, and internal teams. Accuracy, organisation, and a proactive attitude are key.
Role & Responsibilities
In this role, you’ll take ownership of:
* Core Freight Desk administration including data entry, document control, and shipment file management.
* Ensuring all customs obligations are fulfilled accurately and on time for both import and export activity.
* Coordinating daily freight movements across all modes, ensuring capacity is used effectively and carriers receive timely information.
* Providing clear communication and operational visibility across the Freight Desk team.
* Supporting wider departments with administrative tasks when required.
* Assisting other Customer Support team members during quieter periods to keep workflow consistent.
Desirable Skills & Experience
We’re looking for someone who brings:
* Excellent communication skills.
* Strong administration capability with a solid eye for detail.
* Previous experience in an administrative role.
* Good organisational and time-management skills.
* A positive, proactive, and team-focused attitude.
* Consistent professionalism in appearance, timekeeping, and overall work ethic.
* Previous experience within a freight forwarding or shipping organisation is highly advantageous
If this sounds like you and you’d like to learn more, please get in touch.
Skye Madden – Managing Consultant at Jackson Hogg