THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
We are seeking an experienced and inspiring General Manager to lead our Daylesford Organic farmshop in Pimlico. Our Pimlico location offers a curated selection of organic produce, sustainable homeware, and a seasonal café menu crafted from ingredients sourced directly from our Cotswolds farm .
As General Manager, you will oversee all aspects of the store's operations, ensuring exceptional customer service, team leadership, and alignment with Daylesford's commitment to sustainability and quality. Your responsibilities will include team development, sales performance, and maintaining the high standards that define the Daylesford brand. This role offers the opportunity to make a significant impact in a dynamic retail and hospitality environment.
This is a fantastic opportunity for someone with a strong retail background, preferably in the fresh good area
SALARY: £60000 - £65000 Depending on experience
HOURS: Full time - 40 hours - Weekend Availability is key
RESPONSIBILITIES
People & Team Leadership
* Act as a role model and build a motivated, happy, and high-performing team.
* Recruit the right people for the right roles.
* Lead team development through coaching, appraisals, and training.
Food & Retail Excellence
* Ensure top-quality café food and fresh produce.
* Maintain full shelves, effective merchandising, and clear POS standards.
Customer Service
* Deliver exceptional service in both café and retail areas.
* Drive efficient, engaging, and knowledgeable customer interactions.
Commercial Performance
* Manage rotas to meet wage cost targets.
* Optimize stock ordering to minimize waste and ensure availability.
* Motivate the team to meet spend per head and transaction targets.
* Track and manage stock to reduce variances.
Store Operations
* Ensure a safe, compliant, and audit-ready store environment.
* Oversee opening/closing procedures and daily banking.
* Complete timely people-related administration and processes.
Sustainability & Purpose
* improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
* Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
SKILLS YOU WILL BRING
People Management (Line Managers Only)
* Can support, coach, guide, delegate, and give feedback to the team to drive performance and engagement.
* Manages capability and people performance issues proactively with the team.
Building Relationships
* Clear communicator with the full team and uses initiative to continually inspire and motivate them.
* Builds effective working relationships and communication both internally and with external suppliers.
* Builds effective working relationships at all levels.
Planning & Organising
* Works at pace to get results in a timely manner.
* Builds a short- and medium-term plan and can modify based on changing needs.
Problem Solving
* Finds solutions to problems and issues by identifying root causes.
* Gathers information and data to help make rational decisions.
Personal Growth
* Takes ownership of own learning and takes action to learn and grow.
* Can step outside own comfort zone to learn new things.
* Shares own knowledge and expertise to help develop others.
PERKS & BENEFITS
* Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
* Volunteering Days: Employees are offered one paid day per year to volunteer with acharity of their choice.
* Private Medical: We offer subsidised private medical insurance through Bupa.
* Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
* Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualsalary.
* Mental Health Support: Our Employee Assistance Programme provides 24-hour support,seven days a week.
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