Benefits Manager - Financial
Main Duties and Responsibilities
* To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved.
* Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns
* Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors.
* To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authoritys activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary.
* Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures
* Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases.
* Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly.
* Analyze performance data and software upgrades to identify training needs and provide training and support to meet those needs.
* Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings.
* To promote a culture that prevents, deters and detects fraud and error
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on 02085149152 or email
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