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B&q customer advisor apprenticeship - leeds

Leeds
MFC Foundation
Customer advisor
Posted: 18h ago
Offer description

Sectors: Business & Admin, Childcare, Clinical Health, Data and Digital, Education, Fitness and Active Leisure, Health and Social Care, Healthcare, Hospitality, IT and Software, Leadership and Management, Other, Retail

Join our team as a Customer Advisor and become an expert guide and advisor to our customers. Your main focus will be delivering excellent customer service, managing stock, setting up displays, and ensuring the store looks inviting. Training in paint-mixing and timber cutting will be provided, but customer service is your priority.

Summary

We value diversity and aim to create an inclusive environment where everyone feels they belong and has equal opportunities.

Daily roles and responsibilities include:

* Engaging with customers proactively
* Understanding customer needs and offering suitable solutions
* Supporting colleagues across the store
* Turning negative interactions into positive experiences
* Encouraging and sharing customer feedback
* Using available tools to maximize sales
* Following store processes and operating safely and legally
* Adhering to policies and procedures
* Performing other duties as required

We offer a range of benefits to support your wellbeing, including:

* Hourly rate of £12.71
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistance Programme
* Shopping discounts
* Wellbeing benefits

You will work towards the Level 2 Customer Service Practitioner apprenticeship during your employment, which lasts approximately 15 months, with a permanent contract from the start.

Requirements and qualities:

- Strong communication skills

- Teamwork

- Problem-solving abilities

- Customer focus

Personal qualities include aligning with B&Q values: Together, Curiosity, Simplicity, Humility, Excellence.

No formal qualifications are required to apply.

Ongoing training and development opportunities are available.

About the employer

B&Q, the UK's leading home improvement retailer, operates over 300 stores in the UK and Ireland. This apprenticeship offers a great opportunity to gain experience while learning.

Location

Beeston Ring Road, Leeds, West Yorkshire, LS11 0BD

Please check travel times before applying.

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