Your new company
You'll be joining a dedicated local authority team committed to supporting citizens with their housing needs. This service plays a vital role in processing council housing applications and providing guidance to individuals who are homeless or seeking housing assistance. The team is passionate about delivering clear, accurate advice and ensuring fair access to housing services.
Your new role
As part of the Housing Solutions and Advice team, you will be the first point of contact for citizens navigating the council housing process. You'll handle a variety of queries, from new applications to changes in circumstances, and provide clear guidance on eligibility and legislation. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping people understand complex processes.
Your day-to-day responsibilities will include:
- Answering citizen queries about current, previous, or future housing applications.
- Explaining legislation, eligibility, and criteria for housing applications.
- Advising callers on the online application process.
- Processing changes in circumstances reported by claimants.
- Supporting citizens who are homeless or at risk of homelessness.
- Ensuring accurate data entry and compliance with data protection regulations.
- Managing sensitive information and completing legal paperwork.
- Participating ...